This Privacy Policy explains how Unseen Reality Inc. ("Unseen Reality," "we," "us," or "our") collects, uses, and shares information when you visit unseen-reality.com (the "Site"), reserve a spot for URXR One, or otherwise interact with us. By using the Site, you agree to the practices described here.
Information we collect
We collect information in the following ways:
- Information you provide. When you reserve a spot, join our waitlist, place a deposit, or contact us, we collect details such as your name, email address, and any message you send.
- Payment information. Deposits and pledges are processed by third-party payment providers (such as Stripe or Kickstarter). We do not store full card numbers on our own servers.
- Usage data. When you browse the Site, we automatically collect technical information such as your IP address, browser type, device, pages viewed, and referring URLs.
- Cookies and analytics. We use cookies and similar technologies, including PostHog product analytics, to understand how visitors use the Site and to improve it.
How we use your information
- To process reservations, deposits, and pre-orders, and to keep you updated about your order and our Kickstarter campaign.
- To respond to your questions and provide support.
- To send product updates, launch news, and marketing emails (you can unsubscribe at any time).
- To operate, analyze, secure, and improve the Site and our products.
- To comply with legal obligations and enforce our terms.
How we share information
We do not sell your personal information. We share it only with:
- Service providers who help us run the Site and business — for example payment processors, email and analytics providers, and hosting (such as Vercel).
- Crowdfunding platforms such as Kickstarter, where applicable, in accordance with their own policies.
- Legal and safety reasons, where required by law or to protect our rights, users, or the public.
- Business transfers, if Unseen Reality is involved in a merger, acquisition, or sale of assets.
Cookies and tracking
Cookies are small files stored on your device. We use them to remember preferences, keep the Site secure, and measure traffic. Most browsers let you refuse or delete cookies; if you do, some features of the Site may not work as intended.
Data retention
We keep personal information for as long as needed to provide our services and for the purposes described above, and as required to meet legal, accounting, or reporting obligations. When information is no longer needed, we delete or anonymize it.
Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of marketing communications. You can unsubscribe from emails using the link in any message, or contact us using the details below to exercise your rights.
Data security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's privacy
The Site is not directed to children under 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us so we can remove it.
International visitors
We are based in the United States, and your information may be processed in the United States or other countries that may have different data-protection laws than your own. By using the Site, you consent to this transfer.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated through the Site or by email where appropriate.
Contact us
If you have any questions about this Privacy Policy or your information, contact us at hello@unseen-reality.com or through our Discord community.